We all think that we are good listeners, but are we really?
This great article in The Economist reminded me that key coaching skill of Active Listening is also essential for a leader in the 21st century: especially so during lock-down and the future world of remote working.
We've all experienced talking with someone who is uninterested and distracted, and know-how disheartening and demotivating this can be.
Consider your opinion of that person, especially if this keeps repeating?
Now flip this to you listening like that, and consider what that person thinks of you?
In contrast, truly listening to not only what is being said, but how (tone, emphasis, emotion, body language) it is being said, giving your undivided attention, and being really interest, is an empowering experience for the speaker.
They feel valued and develop respect for the listener. Just the sort of trusting relationship a modern leader needs with their team, and within the team, to deal with the complex and dynamic world of today. Communicating efficiently and effectively to increase overall performance and achieve success.
The good news is that these skills can be learned, and improved with practice.
If you'd like to learn more or have a demonstration, please get in touch and we can arrange a video call.